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RETURN POLICY

Shipping

Free Shipping on Orders Over $50!**

Flat $5 for any shipping below $50

If your product order meets or exceeds $50.00 you’ll receive FREE standard  ground shipping. This offer is valid for Continental U.S. shipping addresses only.

 

Return Policy

Return unopened items within 90 days from the invoice date for a full refund of original purchase price. Please note that we are not liable to issue any refund for opened items.

bixabotanical.com is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.

Return opened items within 30 days from the invoice date for partial refund equivalent to the price of the smallest unit available for that product.* Example: If you purchase a 1pound of Amla Powder and wish to return it after opening, you will receive a refund equivalent to the price of the smallest unit we offer of that product. Shipping charges and applied discounts are NOT refundable.

*Wholesale quantities are not eligible for this policy, and we are not liable to issue any refund for opened items. However, orders returned unaltered will receive a full refund (shipping excluded).

Damaged or Wrong Items

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product or packing slip away! You will be asked to provide photographic proof of damage (or evidence of any missing items). Depending on the circumstances, you may be asked to file a claim with the appropriate shipping courier to receive reimbursement for the damaged items. If you receive the wrong items by mistake, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 7 business days of the package's initial arrival.